With our experience and reliability in each key area of hotel management services, we provide sustained value for owners and investors alike, whether you’re investing in a single hotel or a portfolio.
With strong leadership that encourages and engages with talented staff and leads to delighted customers, and the highest recommendations to others. Our experienced and hands-on hotel management and operations team guides and coaches each General Manager and hotel’s senior team on a daily basis, implementing best practice at every level in the business.
The operational team undertakes regular hotel operational and financial reviews, driving performance to ensure the hotels are best in class, in all areas.
The Barcli Hospitality Management sales team drives the sales culture across the business resulting in maximum revenue opportunities for all hotels. As experts in hotel sales management, we focus on key accounts, leisure, associations and M&E business.
With regular hotel review visits and innovative sales lead referral programme, the sales team focuses on driving commercial results for each hotel.
The hotel revenue management team lead each hotel’s revenue strategy to ensure they maximise opportunities and provide complete process and procedure compliance. They conduct regular hotel reviews, revenue audits and internal training to help improve the commercial business.
The team goal is to drive commercial business into the hotels ensuring RevPAR and RGI are maximised.
The hotel sales & marketing team from Barcli Hospitality Management co-ordinates a range of services to help hotels drive new business and reach new audiences, as well as maintain existing customers. The team drives the online presence of the hotels (web, social and reviews), manages the M&E customer database, email communications and manages external agencies for bespoke design and PR, to ensure best value for the hotels.
The dynamic marketing team delivers effective campaigns which support hotels across all sectors of the business, through both online and offline channels.
We deliver local hotel marketing campaigns which drive customers across a range of secondary business areas including weddings, Christmas, social events and day-to-day marketing, all closely aligned with hotel requirements. We constantly work to drive hotels’ online presence through best practices in content, link building and SEO, as well as making use of social channels. This cohesive approach enables us to support hotels in need periods and maximise market share at other times.
We are committed to attracting and retaining high quality, engaged employees, while operating efficient and productive staffing structures.
We are committed to providing learning opportunities for all of our employees, and have devised a number of training tools and programmes to drive standards and service quality.
Our HR policies and procedures and are designed around industry best practice and used alongside advanced HR and workforce scheduling technology, to ensure efficiently planned and managed staffing structures and payroll costs.
We regularly conduct employee engagement surveys and are proud to celebrate high levels of employee satisfaction.
Our aim is to exceed customers’ expectations.
Financial efficiency and tight controls, effective procurement, benchmarking, targeting and in-depth reviews will ensure maximum profit.
The finance team of Barcli Hospitality Management manages all financial controls and reporting. We provide detailed benchmarking of hotel performance to identify cost savings and efficiencies to maximise performance.
The technical services team of Barcli Hospitality Management oversees all planned and reactive maintenance, to ensure hotels are kept in best condition.
The team liaises with externally appointed project managers, designers and consultants. On behalf of hotels and owners we monitor progress and expenditure, making sure that all projects are completed on time and within budget.